Frequently asked questions

We are experts in traveling in the Central Asian region and we can offer you a truly unique and culturally immersive experience. All offered tours have been pre-tested by us and are led by the best local guides we could find in Central Asia. We are a small boutique travel agency working since 2025. Some testimonials of our clients can be found on our social media pages or we can give you direct contacts of our clients that are from your country or nearby who can recommend our services.

Our fixed-date tours are offered for small groups of up to 12 travelers. You can meet like-minded travelers from around the world and gain unique local insights through our amazing local guides who open doors for you. Some of the activities and cultural programs we offer on our group tours would be impractical to offer for just one or two people. On average our group tours cost around 250 – 300 USD per person and day – a private tour for just one or two persons with the same level of service would be considerably more expensive.

Definitely. As travel experts for Central Asia, it is our passion to design custom tours tailored to your specific needs and wishes. Central Asia is a great destination for a family adventure or for a getaway from stressful city life. We have had all kinds of requests from different people and for different occasions and we are eager to learn more about you to offer you the best experience. The best way to get started is to just chat with us, call us, or send us an email novatravel.world@gmail.com and we will get back to you as soon as possible.

Flights within Central Asia and part of the tour program are included in the price. The flights from your home to the starting destination and back home are not included. Typically, the best connections from Europe and North America are on Turkish Airlines via Istanbul. From Australia, New Zealand, and the UAE, the best connections are on Emirates/FlyDubai via Dubai. Each traveler is responsible for taking care of their own international travel arrangements. We recommend booking flights directly with the Airline, but please get in touch with us if you have any questions.

Luckily, travelers from most Western countries no longer need a tourist visa to visit Kyrgyzstan, Kazakhstan, Uzbekistan and Tajikistan. If you need a visa, you can easily get an electronic visa online for Uzbekistan, Tajikistan, and Kyrgyzstan.  If you have any questions please feel free to contact us anytime.

Yes, travel insurance is compulsory for all our travelers. You may choose an insurance provider of your choice, but make sure it includes coverage against personal accidents, medical expenses, death, and emergency repatriation. We strongly advise you that it covers also cancellation, personal liability, curtailment, loss of luggage, and personal effects.

Do not drink water, unless it is bottled, filtered, or boiled. Do not use tap water for brushing your teeth or making ice either. Do not eat ice cream. Only eat well-cooked meat and fish – preferably served hot. Vegetables should be cooked and fruit peeled. If you follow these basic rules, you are likely to avoid any health issues like traveler’s diarrhea. There are no compulsory vaccinations, but Diphtheria, Hepatitis A, and Tetanus are recommended. Ensure you are fully insured for medical emergencies including repatriation. Medical services in Central Asia are basic at best.

Overall Central Asia can be regarded as a safe destination for travelers. That said, you are advised to wear a money belt, watch your belongings, avoid dark streets at night and take only official taxis. Your safety is our first priority at NovaTravel; we know and regularly assess all our Central Asian partners and we closely monitor political events.

The economies of Tajikistan and Turkmenistan are still largely cash-based. In Uzbekistan, Kazakhstan, and Kyrgyzstan paying by credit card has become easier recently, and there are ATMs as well. In Turkmenistan and Tajikistan you better not rely on ATMs at all and bring all the money in cash in nice USD or EUR notes of different denominations. Since our tour price includes all major costs you likely do not need to spend much money during your trip. An emergency fund of around 500 USD in cash is always good to have during guided trips to Central Asia.

As soon as we receive your booking enquiry we will send you an invoice for a non-refundable deposit payment of 500 USD per person. With your deposit payment, your booking is confirmed and your seat on the tour is reserved. The remaining amount will be due no later than 15 days before the start of the tour.

If you cancel some or all portions of your booking, cancellation fees will apply. A cancellation is only considered effective upon our receipt of written confirmation. We strongly recommend including cancellation coverage in your travel insurance policy.

Cancellation terms:

  • 60 or more days before the tour start date – the full deposit of $500 will be refunded, minus any applicable bank fees, within 10 business days
  • 21 to 59 days before the tour start date – $200 will be retained as compensation for preliminary booking costs; the remaining balance will be refunded within 10 business days
  • 14 to 20 days before the tour start date – 80% of the deposit ($400) will be retained; the remaining balance will be refunded
  • Less than 14 days before the tour start date or no-show – the deposit is non-refundable

Many people throughout Central Asia speak Russian, especially in large cities in Kyrgyzstan, Kazakhstan, and Uzbekistan. The local languages, Kyrgyz, Kazakh, Uzbek, and Turkmen, are similar to Turkish, whereas the Tajik language is a Persian language, similar to the language spoken in Iran and Afghanistan.

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